Privacy Policy
Effective Date: July 20, 2026
Carmen Simonne Cigars LLC (“Carmen Simonne Cigars,” “Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit www.csimonnecigars.com (the “Website”), create an account, place an order, subscribe to communications, or otherwise interact with us.
By using our Website, you acknowledge that you have read and understand this Privacy Policy.
1. Scope of This Policy
This Privacy Policy applies to information collected through:
- Our Website
- Customer accounts
- Online purchases
- Customer service communications
- Email communications
- Promotional communications
- Social media interactions managed by Carmen Simonne Cigars LLC
This Privacy Policy does not apply to third-party websites that may be linked from our Website.
2. Eligibility
Our Website is intended only for individuals 21 years of age or older.
We do not knowingly collect personal information from anyone under the age of 21.
If we learn that personal information has been collected from an individual under 21, we will take reasonable steps to delete that information.
3. Information We Collect
Depending on how you interact with our Website, we may collect the following information.
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Account login credentials
- Order history
- Customer communications
Payment Information
Payments are processed using approved electronic payment methods.
We may receive limited payment-related information necessary to complete transactions, but we do not intentionally store full payment card information on our servers.
Technical Information
We may automatically collect information including:
- IP address
- Browser type
- Device type
- Operating system
- Referring website
- Pages visited
- Date and time of visits
- Session information
- Website usage statistics
4. Cookies and Similar Technologies
Our Website uses cookies and similar technologies to:
- Remember customer preferences
- Maintain shopping cart functionality
- Keep customers logged into their accounts
- Improve Website performance
- Analyze Website traffic
- Enhance security
Cookies may be disabled through your browser settings, although doing so may affect Website functionality.
5. Google Analytics
We use Google Analytics to better understand how visitors use our Website.
Google Analytics may collect information such as:
- Device information
- Browser information
- Pages viewed
- Session duration
- Traffic sources
- General geographic location derived from IP address
This information helps us improve our Website and customer experience.
6. How We Use Your Information
We use collected information to:
- Process orders
- Verify customer age when necessary
- Fulfill purchases
- Ship products
- Respond to customer inquiries
- Manage customer accounts
- Improve Website performance
- Prevent fraud
- Detect unauthorized activity
- Comply with legal obligations
- Send transactional communications
- Provide customer support
Where you have opted in, we may also use your information to send promotional emails, newsletters, product announcements, and future SMS marketing communications.
You may unsubscribe from marketing communications at any time using the unsubscribe link included in those communications or by contacting us.
7. Age Verification
Because we sell tobacco products, we may request additional information to verify that customers are at least twenty-one (21) years of age.
Age verification may include:
- Customer certification during checkout
- Requests for government-issued identification
- Third-party age verification services, if implemented
- Adult signature requirements upon delivery where required by law or deemed appropriate
Failure to successfully verify age may result in cancellation of an order.
8. Sharing of Information
We do not sell your personal information.
We may share information with trusted service providers when necessary to operate our business, including:
- Payment processors
- Shipping carriers
- Website hosting providers
- WooCommerce-related service providers
- Email communication platforms
- Analytics providers
- Fraud prevention providers
- Legal or regulatory authorities when required by law
These third parties receive only the information reasonably necessary to perform their services.
9. Social Media
Our Website may integrate with or link to our official social media accounts, including:
- YouTube
- TikTok
Interactions with those platforms are governed by each platform’s own privacy policies.
10. Data Security
We use commercially reasonable administrative, technical, and physical safeguards to protect personal information.
Despite these efforts, no method of Internet transmission or electronic storage is completely secure.
Accordingly, we cannot guarantee absolute security.
11. Data Retention
We retain personal information only as long as reasonably necessary to:
- Complete transactions
- Maintain customer accounts
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
- Maintain business records
Information may be retained longer where required or permitted by law.
12. Your Privacy Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of eligible personal information
- Request information regarding the categories of personal information we collect
- Withdraw consent to marketing communications
To protect customer privacy, we may require identity verification before processing any request.
13. Written Requests
Requests relating to personal information must be submitted in writing by email to:
Requests should include sufficient information to allow us to verify your identity and locate the relevant records.
We reserve the right to deny requests where permitted by law or when identity cannot be reasonably verified.
14. Marketing Communications
Customers may choose to receive:
- Promotional emails
- Newsletters
- Future SMS communications
- Product announcements
- Special offers
Marketing communications are optional.
Customers may opt out at any time without affecting transactional communications related to purchases or customer accounts.
15. Do Not Track
Some browsers support “Do Not Track” settings.
Because there is currently no universally accepted standard governing such signals, our Website may not respond to Do Not Track requests.
16. Third-Party Links
Our Website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of those third-party websites.
Users should review the privacy policies of any third-party sites they visit.
17. Accessibility
Carmen Simonne Cigars LLC is committed to making our Website reasonably accessible.
If you experience accessibility barriers or require assistance accessing this Privacy Policy, please contact:
We will make reasonable efforts to address accessibility concerns.
18. Compliance With Law
We may disclose personal information when we believe disclosure is necessary to:
- Comply with applicable law
- Respond to lawful legal process
- Protect our legal rights
- Prevent fraud
- Protect customer safety
- Enforce our Terms of Use
19. Business Transfers
If Carmen Simonne Cigars LLC is involved in a merger, acquisition, asset sale, or business restructuring, customer information may be transferred as part of that transaction, subject to applicable law.
20. International Users
Our Website is intended primarily for customers located within the United States.
If you access the Website from outside the United States, you acknowledge that your information may be transferred to and processed in the United States, where privacy laws may differ from those in your jurisdiction.
Customers are responsible for ensuring that the purchase and importation of tobacco products complies with the laws of their country or jurisdiction.
21. California and Other State Privacy Rights
Residents of California and certain other states may have additional privacy rights under applicable law, including rights related to access, correction, deletion, and portability of personal information.
Where required by applicable law, Carmen Simonne Cigars LLC will honor eligible requests after verifying the requestor’s identity.
Nothing in this Privacy Policy limits rights provided by applicable federal or state privacy laws.
22. Changes to This Privacy Policy
We reserve the right to update this Privacy Policy at any time.
Changes become effective immediately upon posting to the Website unless otherwise stated.
Customers are encouraged to review this Privacy Policy periodically.
23. Contact Us
If you have questions regarding this Privacy Policy or wish to submit a written privacy request, please contact:
Carmen Simonne Cigars LLC
Cleveland, Ohio, USA
Email: [email protected]
Website: www.csimonnecigars.com
