Terms of Use
Effective Date: July 20, 2026
Welcome to www.csimonnecigars.com (the “Website”), owned and operated by Carmen Simonne Cigars LLC (“Carmen Simonne Cigars,” “Company,” “we,” “our,” or “us”).
These Terms of Use (“Terms”) govern your access to and use of our Website, products, and services. By accessing the Website, creating an account, or purchasing any product, you agree to be bound by these Terms, if you do not agree, you should not use this Website. By purchasing from www.csimonnecigars.com, you acknowledge and agree to the terms of our Returns and Refunds policy defined on this page for our site’s Terms of Use.
1. Eligibility
This Website is intended solely for individuals who are twenty-one (21) years of age or older.
By accessing or using this Website, you represent and warrant that:
- You are at least 21 years old;
- You are legally permitted to purchase tobacco products in your jurisdiction;
- All information you provide is accurate and complete;
- You will comply with all applicable federal, state, and local laws.
We reserve the right to refuse service, request proof of age, suspend accounts, or cancel orders if we cannot verify eligibility.
2. Tobacco Product Compliance and Restrictions
Our products are intended only for lawful adult consumers. Customers certify that they are at least twenty-one (21) years of age and legally permitted to purchase tobacco products.
Customers are solely responsible for ensuring that the purchase, possession, shipment, and use of tobacco products are legal in their state, county, municipality, or other jurisdiction.
Carmen Simonne Cigars LLC reserves the right to:
- Refuse shipments to prohibited jurisdictions;
- Decline and cancel any order;
- Cancel orders that cannot legally be fulfilled;
- Request age verification including government-issued identification before shipment;
- Require adult signature upon delivery where required by law or deemed appropriate.
Nothing on this Website constitutes legal advice regarding tobacco regulations.
Failure to satisfy age-verification requirements may result in order cancellation.
3. Account Registration
Certain Website features may require creating an account.
You agree to:
- Provide accurate and current information;
- Keep your login credentials confidential;
- Notify us immediately of unauthorized account activity;
- Accept responsibility for all activity occurring under your account.
We reserve the right to suspend or terminate accounts for violations of these Terms.
4. Orders and Acceptance
Submitting an order does not guarantee acceptance.
All orders remain subject to:
- Inventory availability;
- Payment verification;
- Age verification;
- Fraud review;
- Legal compliance.
A contract is formed only after your order has been accepted and processed.
5. All Sales Are Final
Due to the perishable nature of handmade cigars and for health, safety, and regulatory reasons, all sales are final.
Unless otherwise required by applicable law, Carmen Simonne Cigars LLC does not accept returns, exchanges, or provide refunds for:
- Handmade cigars
- Custom cigar orders
- Personalized products
- Cigar accessories that have been opened or used
- Merchandise that has been worn, used, or damaged after delivery
Customers are encouraged to carefully review their order before submitting payment.
6. Pricing
Prices displayed on the Website are subject to change without prior notice.
Although we strive for accuracy, pricing, product descriptions, and availability may contain errors.
We reserve the right to:
- Correct errors;
- Cancel affected orders;
- Limit quantities;
- Substitute updated product information where appropriate.
If an order is canceled because of a pricing error, any payment received will be refunded using the original payment method whenever possible.
7. Sales Tax
Applicable sales tax will be collected where required by federal, state, or local law.
Customers remain responsible for any taxes required under applicable law.
8. Payment
Orders must be paid using approved electronic payment methods offered during checkout. Available payment methods may change without prior notice.
Payment authorization does not guarantee acceptance of an order. We reserve the right to verify payment information before processing any purchase.
Orders will not be processed until payment has been successfully received and verified.
9. Shipping, Risk of Loss, and Delivery
All shipments are made FOB Shipping Point, unless otherwise required by law..
Ownership and risk of loss transfer to the customer when the order is delivered to the shipping carrier. Shipping estimates are not guarantees.
Once an order has been accepted by the carrier:
- Shipping delays are outside our control.
- Customers should contact the carrier directly regarding delayed shipments.
- Customers should contact the carrier using the provided tracking number regarding lost shipments.
- Packages marked “Delivered” by the carrier are considered delivered.
Carmen Simonne Cigars LLC is not responsible for:
- Carrier delays
- Weather-related delays
- Customs delays
- Transportation interruptions
- Incorrect shipping addresses supplied by customers
- Theft occurring after confirmed delivery
- Packages left unattended after delivery
Customers are responsible for providing accurate shipping information.
Refused Shipments: Orders refused by the customer after shipment may be treated as abandoned merchandise due to the perishable nature of tobacco products.*
*Refunds will generally not be issued for refused deliveries unless required by applicable law.
10. Product Availability
Because many products are handmade and produced in limited quantities, availability may change without notice.
We do not guarantee that any product will remain available.
11. Handmade Product Disclaimer
Our cigars are individually handcrafted.
Variations in:
- Color
- Wrapping
- Texture
- Veining
- Ring gauge
- Aroma
- Appearance
- Dimensions, including length and width
are expected and are not considered defects.
Natural variations may occur, including: wrapper color, texture, veining, ring gauge, length, aroma, and appearance. These natural variations are expected characteristics of handmade tobacco products and do not constitute manufacturing defects.
12. Product Storage
Customers are responsible for properly storing cigars after delivery.
Improper storage—including excessive heat, cold, humidity, dryness, or prolonged exposure to environmental conditions—may affect product quality.
Carmen Simonne Cigars LLC is not responsible for deterioration resulting from improper storage after delivery.
13. Promotional Offers and Discounts
Promotional offers like coupons, special pricing, and discount codes:
- May be modified or discontinued (expire) at any time.
- Have no cash value;
- May not be combined unless expressly stated;
- May be revoked (cancelled) if fraud or misuse is suspected.
14. Gift Cards and Gift Certificates
Gift cards and gift certificates are governed by the terms printed on or accompanying each issuance and are subject to applicable Ohio law regarding expiration dates and consumer protections.
Unless otherwise stated:
- Gift cards are non-refundable;
- Gift cards cannot be redeemed for cash except where required by law.
15. Intellectual Property
All Website content is owned by or licensed to Carmen Simonne Cigars LLC, including:
- Logos
- Trademarks
- Trade dress
- Product names
- Product descriptions
- Photographs
- Graphics
- Videos
- Website design
- Text
- Source code (where applicable)
No content may be copied, reproduced, distributed, modified, or used without prior written permission.
16. DMCA & Copyright
If you believe copyrighted material has been used improperly on this Website, please submit a written notice to:
We reserve the right to remove allegedly infringing material and terminate repeat infringers where appropriate.
17. User Reviews
Customers may submit reviews regarding purchased products.
By submitting content, you grant Carmen Simonne Cigars LLC a non-exclusive, royalty-free, perpetual license to display, reproduce, and use the content for business purposes.
We reserve the right to remove any review that is:
- False
- Fraudulent
- Offensive
- Defamatory
- Illegal
- Spam
- Irrelevant
- In violation of these Terms
18. Prohibited Uses
Users may not:
- Violate applicable laws;
- Misrepresent their age or identity;
- Attempt unauthorized access to Website systems;
- Introduce malware or malicious code;
- Interfere with Website operations;
- Use automated tools to scrape Website content without authorization;
- Engage in fraudulent purchases;
- Resell products where prohibited by law.
19. Website Availability
We strive to maintain Website availability but do not guarantee uninterrupted access.
The Website may be unavailable due to:
- Maintenance
- Technical failures
- Internet outages
- Security events
- Circumstances beyond our control
20. Accessibility
Carmen Simonne Cigars LLC is committed to making its Website reasonably accessible.
If you experience accessibility barriers, please contact:
We will make reasonable efforts to address reported accessibility concerns.
21. FDA and Health Disclaimer
Our products are tobacco products intended only for adult consumers.
Nothing on this Website should be interpreted as:
- Medical advice;
- Health advice;
- A therapeutic claim;
- A claim that tobacco products are safe.
Users should consult healthcare professionals regarding health-related questions.
22. Fraud Prevention
We reserve the right to:
- Verify customer identity;
- Verify billing information;
- Request additional documentation;
- Delay shipments;
- Refuse suspicious transactions;
- Cancel fraudulent orders without notice;
- Cooperate with law enforcement where appropriate.
Orders flagged by fraud prevention systems may be delayed or canceled. Fraudulent chargebacks may be contested using available evidence.
23. Chargebacks
Customers agree to contact Carmen Simonne Cigars LLC before initiating a chargeback to allow an opportunity to resolve any dispute.
Fraudulent or abusive chargebacks may result in account suspension, refusal of future sales, or legal action where permitted.
24. Disclaimer of Warranties
To the fullest extent permitted by law, the Website and all products are provided on an “AS IS” and “AS AVAILABLE” basis.
Except as expressly required by law, Carmen Simonne Cigars LLC disclaims all warranties, including implied warranties of merchantability and fitness for a particular purpose.
25. Limitation of Liability
To the fullest extent permitted by law, Carmen Simonne Cigars LLC shall not be liable for indirect, incidental, consequential, exemplary, punitive, or special damages arising from the use of the Website or purchase, shipment, delivery, storage, or use of products.
Our maximum liability for any claim shall not exceed the purchase price paid for the product giving rise to the claim.
Nothing in these Terms or Policies limits rights that cannot legally be waived.
26. Indemnification
You agree to indemnify and hold harmless Carmen Simonne Cigars LLC, its owners, employees, affiliates, and agents from claims, losses, damages, liabilities, and expenses arising from:
- Your misuse of the Website;
- Violation of these Terms;
- Violation of applicable law;
- Infringement of another person’s rights.
27. Force Majeure
Carmen Simonne Cigars LLC shall not be liable for delays or failure to perform caused by events beyond our reasonable control, including but not limited to: natural disasters, severe weather, fire, labor disputes, government actions, transportation disruptions, cyberattacks, internet and communications outages, utility failures, or public health emergencies.
28. Dispute Resolution
The parties agree to attempt to resolve disputes in the following order:
- Good-faith negotiations;
- Mediation;
- Binding arbitration;
- Litigation only if necessary and permitted by applicable law.
Unless otherwise required by law, disputes shall be governed by the laws of the State of Ohio.
Venue for any court proceeding shall be the state or federal courts located in Cuyahoga County, Ohio, and each party consents to the jurisdiction of those courts.
29. Export Restrictions
Products sold through this Website are intended for lawful distribution within the United States.
Customers are responsible for complying with all applicable import, export, customs, and destination-country laws if products are transported outside the United States.
30. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Returns Policy, and any additional policies referenced on the Website, constitute the entire agreement between you and Carmen Simonne Cigars LLC regarding your use of the Website and purchases made through it.
31. Changes to Terms or Policies
We reserve the right to modify these Terms and Policies at any time.
Revised Terms and Policies become effective immediately upon posting unless otherwise indicated.
Continued use of the Website after changes are posted constitutes acceptance of the updated Terms and Policies.
Customers should periodically review this page for updates.
32. Contact Us
Questions regarding any policies can be directed to:
Carmen Simonne Cigars LLC
Cleveland, Ohio, USA
Email: [email protected]
Website: www.csimonnecigars.com
